Survey results show demand for better charging point access and information

Access and information are key areas of focus to make electric vehicle charging work for users, USER-CHI’s first survey on user needs has revealed.

Unveiling the results of the survey at a webinar on Tuesday November 3, USER-CHI’s Juan Gimenez said that while the market for electric vehicles (EVs) is now fully developed, users still have concerns about key areas of electric vehicle charging infrastructure.

“The availability of charging points is not solved,” he said, adding that users need better access and signage to locations where vehicles can be charged.

The data also revealed that many users wish to see a standardisation of charging equipment in electric cars, widespread fast charging, and increased information on the charging process and charging point availability.

EV users are equally satisfied with their overall driving experience as users of internal combustion engine vehicles, the survey showed.

The survey was carried out in 6 key European markets, including Norway, Finland, Germany, Hungary, Italy and Spain, with 2,737 people providing their opinion. Of this, 25% use an EV.

The findings were shared at a webinar with USER-CHI sister project eCharge4Drivers and fellow eMobility initiative Electromaps.

The webinar saw each participant share their experiences and findings in the search for user-friendly and market-driven electric vehicle charging solutions.

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